During a backup of a remote Microsoft SQL server, the Backup Exec Remote Agent may crash on KERNELBASE.DLL

Article:TECH194052  |  Created: 2012-07-30  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH194052
Article Type
Technical Solution


Issue



When attempting to backup a remote Microsoft SQL Server with Backup Exec 2012, the Backup Exe Remote Agent may crash on KERNELBASE.DLL


Error



Application Event log:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp:
0x4f1e02d7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp:
0x4e21213c
Exception code: 0xe06d7363
Fault offset: 0x000000000000cacd
Faulting process id: 0x3d8
Faulting application start time: 0x01cd346459e8fab3
Faulting application path: C:\Program Files\Symantec\Backup
Exec\RAWS\beremote.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 1ac54dde-a058-11e1-85f0-a4badb2e1329

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Supplemental Materials

SourceETrack
Value2805445
Description

SQL: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c Exception code: 0xe06d7363




Article URL http://www.symantec.com/docs/TECH194052


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