Software Delivery 6.1,

Article:TECH194054  |  Created: 2012-07-30  |  Updated: 2012-07-30  |  Article URL http://www.symantec.com/docs/TECH194054
Article Type
Technical Solution


Issue



When a user clicks 'show all' and then selects a software and clicks 'request software' a dialog box pops up. Within this box are two check boxes marked as:

  • Send an email when the request status changes
  • Send an email when comments are added

The user checks both boxes.

Then the user clicks on 'Profile' at the top of the page and sees the same options.

If the user doesn’t check the two boxes under the ‘Profile’ page then he will only receive the ‘dear admin’ email.


Cause



Product Defect


Solution



This issue has not been slated to be addressed in version 6.x.

Checking both boxes under the ‘Profile’ page results in the user receiving both the ‘dear admin’ and ‘dear user’ emails. This method can be used to work around the issue.




Article URL http://www.symantec.com/docs/TECH194054


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