'DataCollect' script for NetBackup 52x0 appliances are filing to get the Config information.

Article:TECH194221  |  Created: 2012-08-01  |  Updated: 2012-08-01  |  Article URL http://www.symantec.com/docs/TECH194221
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Product(s)

Issue



'DataCollect' script for NetBackup 52x0 appliances are collecting all other information, but failing to get the information for 'Config' section.


Error



Skipping showsys.sh check for Intel platform.

 


Environment



NetBackup 52x0 appliances running version 2.0.3 and 2.5


Cause



Defect


Solution



When the 'DataCollect' log is un-zip'ed, we will see the following:

$pwd

<location where DataCollect log is un-zip'ed>

$ ls
Config   Event    Message  Other
$ cd Config
$ ls
Config_2012.07.16_16:28:20.txt
$ more Config_2012.07.16_16:28:20.txt
Skipping showsys.sh check for Intel platform.

As seen above, 'DataCollect' script failed to collect information for the 'Config' section, but it collected logs for all other sections like 'Event', 'Message' and 'Other'

ET2860496 is opened for this problem and Symantec is working towards the resolution.

Workaround:

Same information can be found from other logs under 'Event' section.

In addition to the above, run the following command from CLISH to get an overview of the whole configuration:

nbu5220.Support> Test Hardware
 





Article URL http://www.symantec.com/docs/TECH194221


Terms of use for this information are found in Legal Notices