Enterprise Vault (EV) File System Archiving (FSA) file blocking alert email message is not sent if user login does not match email address format.

Article:TECH194302  |  Created: 2012-08-02  |  Updated: 2013-05-13  |  Article URL http://www.symantec.com/docs/TECH194302
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Technical Solution

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Problem



File Blocking email notification is not sent when the user logon account and email address are not in the same format.


Cause



The [USER NO DOMAIN] variable, within the Notifications configuration for the file blocking rule, will use the logon name for that user. If that name does not match the format for the email address then the email will not be received by the user.

Example:
Logon account: user1
Email address: user_1@domain.com or 1user@domain.com

For the email to function properly the email address would have to be user1@domain.com.


Solution



Workaround:

Create an SMTP alias in Exchange for the user that matches the logon account format.  In the above example the additional SMTP address would have to be user1@domain.com for the email to be sent to the user when the file is blocked.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


 

Supplemental Materials

SourceETrack
Value2878415
Description

FSA- file blocking alert email message is not sent if user logon name does not match email address format.


Article URL http://www.symantec.com/docs/TECH194302


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