User information is not added to the Symantec Endpoint Protection Manager

Article:TECH194427  |  Created: 2012-08-03  |  Updated: 2012-08-03  |  Article URL http://www.symantec.com/docs/TECH194427
Article Type
Technical Solution


Issue



You configure the Symantec Endpoint Protection Manager to collect user information (Admin > Install Packages > Tasks, click Set User Information Collection). The clients receive the request to enter information and submit it, but this information never appears in the Clients tab, under the clients' properties.


Error



No errors are reported, and communication debug logs indicate the information is being sent from the client to the Symantec Endpoint Protection Manager.


Environment



Localized (non-English) Symantec Endpoint Protection installation.


Cause



The User Information collection feature does not work with localized clients.


Solution



This is working as designed.




Article URL http://www.symantec.com/docs/TECH194427


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