User information is not added to the Symantec Endpoint Protection Manager
| Article:TECH194427 | | | Created: 2012-08-03 | | | Updated: 2012-08-03 | | | Article URL http://www.symantec.com/docs/TECH194427 |
Problem
You configure the Symantec Endpoint Protection Manager to collect user information (Admin > Install Packages > Tasks, click Set User Information Collection). The clients receive the request to enter information and submit it, but this information never appears in the Clients tab, under the clients' properties.
Error
No errors are reported, and communication debug logs indicate the information is being sent from the client to the Symantec Endpoint Protection Manager.
Environment
Localized (non-English) Symantec Endpoint Protection installation.
Cause
The User Information collection feature does not work with localized clients.
Solution
This is working as designed.
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Article URL http://www.symantec.com/docs/TECH194427
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