Best practices for scanning Symantec Endpoint Protection Managers

Article:TECH194432  |  Created: 2012-08-04  |  Updated: 2012-08-06  |  Article URL
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Technical Solution


Certain third-party applications may scan or alter directories in the course of their normal functionality. However, due to the nature of certain areas of Symantec Endpoint Protection Manager (SEPM), this may cause issues with the SEPM's ability to manage clients.


Note:  These suggestions do not apply to Symantec Endpoint Protection clients. These guidelines are for running third-party applications that may scan and then alter or remove the files for Symantec Endpoint Protection Manager.

The following folders should be excluded from third-party scanning on the computer that runs Symantec Endpoint Protection Manager:




  • C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA
  • C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\


Content folders

Windows 2003 and Windows 2003 R2:

  • \Program Files\Common Files\Symantec Shared\SymcData\

 Windows 2008 and Windows 2008 R2:

  • \ProgramData\Symantec\Definition\SymcData\


LiveUpdate processing directories

Windows 2003 and Windows 2003 R2: 

  • \Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

Windows 2008 and Windows 2008 R2:

  • \ProgramData\Symantec\LiveUpdate\Downloads


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