beremote.exe intermittently crashes in msvcr80.dll when backing up VMware guest machine

Article:TECH194463  |  Created: 2012-08-06  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH194463
Article Type
Technical Solution


Subject

Issue



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes in msvcr80.dll when backing up a VMware guest machine.
The following error is reported in an application event log when the process crashes.


Error



Log Name:    Application
Source:     Application Error
Event ID:    1000
Task Category: Application Crashing Events
Level:     Error
Keywords:    Classic
User:      N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0xc0000005
Fault offset: 0x000000000001dddf
Faulting process id: 0xdf8
Faulting application start time: 0x01cd62085b4afc58
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: 1206ec0c-da92-11e1-ab23-50e54942498b


Solution



Backup Exec 2010:

A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395

 

Backup Exec 2012:

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2831271
Description

AVVI: beremote.exe crashes in msvcr80.dll intermittently during AVVI backup


SourceETrack
Value2831308
Description

AVVI: beremote.exe crashes in msvcr80.dll intermittently during VM backups


SourceETrack
Value2893958
Description

AVVI: beremote.exe crashes in msvcr80.dll intermittently during VM backups




Article URL http://www.symantec.com/docs/TECH194463


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