beremote.exe intermittently crashes in msvcr80.dll when backing up VMware guest machine
| Article:TECH194463 | | | Created: 2012-08-06 | | | Updated: 2013-02-04 | | | Article URL http://www.symantec.com/docs/TECH194463 |
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Problem
The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes in msvcr80.dll when backing up a VMware guest machine.
The following error is reported in an application event log when the process crashes.
Error
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0xc0000005
Fault offset: 0x000000000001dddf
Faulting process id: 0xdf8
Faulting application start time: 0x01cd62085b4afc58
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: 1206ec0c-da92-11e1-ab23-50e54942498b
Solution
Backup Exec 2010:
A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.
Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395
Backup Exec 2012:
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2831271 |
| Description | AVVI: beremote.exe crashes in msvcr80.dll intermittently during AVVI backup |
| Source | ETrack |
| Value | 2831308 |
| Description | AVVI: beremote.exe crashes in msvcr80.dll intermittently during VM backups |
| Source | ETrack |
| Value | 2893958 |
| Description | AVVI: beremote.exe crashes in msvcr80.dll intermittently during VM backups |
Related Articles
Article URL http://www.symantec.com/docs/TECH194463
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