Unable to install BE 2012 because getting error "The return code from the MSI is: 2".

Article:TECH194540  |  Created: 2012-08-07  |  Updated: 2013-08-13  |  Article URL http://www.symantec.com/docs/TECH194540
Article Type
Technical Solution

Product(s)

Issue



Unable to install BE 2012 because getting error "The return code from the MSI is: 2".


Error




"The return code from the MSI is: 2".

Install Log error shows,

08-06-2012,16:24:36 : Using Command Line: EXE_ENVOKED=1 REBOOT=ReallySuppress BEUIMODE=1 TRANSFORMS="C:\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\1033.MST" PATCH="D:\Logiciels\Backup Exec 2012\Backup_Exec_2012_14.0_SP1_MultiPlatforms_Multilingual\BE-DVD-1798.17a.HF1c.SP1a\BE\WINNT\INSTALL\BEx64\Updates\BEPatch.msp" PATCHCODE={6B3037ED-CF4B-49B8-947F-D1C6A08886FB} PATCHTYPE=SP PATCHNUM=1a PATCHCATEGORY=BE RAWS32PATCHCODE={703FAF2E-AFE6-401E-A8BE-7457B61D93A3} RAWS64PATCHCODE={52F3DAD2-2D59-4B7A-A76D-4B116510F268} PARAMS="C:\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\BEInstParams.prm" SERV_DOM=CRETE SERV_UNAME="gtech5" SERV_PW1=********

08-06-2012,16:24:36 : Launching MSI: D:\Logiciels\Backup Exec 2012\Backup_Exec_2012_14.0_SP1_MultiPlatforms_Multilingual\BE-DVD-1798.17a.HF1c.SP1a\BE\WINNT\INSTALL\BEx64\Install\Media\Symantec Backup Exec for Windows Servers.msi

08-06-2012,16:24:37 : Discovered Total Actions: 211

08-06-2012,16:24:37 : The return code from the MSI is: 2

08-06-2012,16:24:37 : WaitForLUMutexCleanup BEInstaller class

08-06-2012,16:24:38 : Install was NOT successful. Skipping post install actions for BE.

08-06-2012,16:24:38 : The return value for Symantec Backup Exec returned error code: 2

08-06-2012,16:24:38 : Clean up Symantec installer keys.

08-06-2012,16:24:39 : Cleaning up the symc status key

08-06-2012,16:24:39 : Terminal Services enabled.

08-06-2012,16:24:39 : Terminal Services server has been set to Execute mode.

08-06-2012,16:24:39 : Failure Detected during Install Progress

08-06-2012,16:24:44 : Skipping push of remote servers and agents due to failed local install.

08-06-2012,16:24:44 : BeSeqDlgs::DlgInstallComplete

08-06-2012,16:24:44 : AgentSeqDlgs::Misc_BE_CommonOps

08-06-2012,16:24:44 : Dialog Sequence Returning errorlevel 2

08-06-2012,16:24:44 : Setting up failed completion dialog.

08-06-2012,16:24:44 : Setting up failed completion dialog (Install).

08-06-2012,16:24:44 : Initialize the telemetry items on the dialog

08-06-2012,16:24:44 : Skipping push of remote servers and agents due to failed local install.


Environment




Backup Exec 2012

Windows Small Business Server 2008 Standard Edition


Cause




1. User account doesn't have proper previlages on the Install directory.

2. Running the install from the External USB drive.

3. Running the install via RDP where Terminal Services are Enabled.


Solution




Change the User Account which has local admin privileges and run the setup.

                                               or

Copy the Installation files to local disk or burn it to a DVD and run the setup

                                               or

Run the install locally from the server instead of using RDP.


Supplemental Materials

SourceError Code
Value2
Description

The return code from the MSI is: 2



Article URL http://www.symantec.com/docs/TECH194540


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