NetBackup Media Server Deduplication (MSDP) mediaserver not freeing space due to garbage collection failures.

Article:TECH194598  |  Created: 2012-08-08  |  Updated: 2013-02-21  |  Article URL http://www.symantec.com/docs/TECH194598
Article Type
Technical Solution


Environment

Issue



NetBackup Media Server Deduplication (MSDP) mediaserver not freeing space due to garbage collection failures.


Error



<MSDP_directory_path>\log\spad\sched_QueueProcess.log:

July 23 10:20:01 INFO [0000000002716E10]: START: "D:\Program Files\Veritas\pdde\crcontrol" --processqueue
July 23 10:20:01 ERR [0000000002716E10]: 4: Create Process failed: "D:\Program Files\Veritas\pdde\crcontrol" --processqueue


Environment



NBU 7.1.x.x


 


Cause



We discovered a file named 'crcontrol' with no extension residing inside the D:\Program Files\Veritas\pdde directory alongside the actual executable Crcontrol.exe on the MSDP  mediaserver.


Solution



Remove the file named 'crcontrol' with no extension residing inside the D:\Program Files\Veritas\pdde directory on the MSDP  mediaserver.




Article URL http://www.symantec.com/docs/TECH194598


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