Cannot Approve policy in Control Compliance Suite (CCS) Web Portal even though user is a member of group that is assigned to role with Approve Policies task

Article:TECH194677  |  Created: 2012-08-09  |  Updated: 2012-08-31  |  Article URL http://www.symantec.com/docs/TECH194677
Article Type
Technical Solution


Issue



Unable to Submit Policy For Approval from the CCS Console or Approve a policy from CCS Web Portal even when CCS user is a member of a group assigned the Policy Approver role.


Error



Option to Submit Policy For Approval in CCS Console or to Approve a policy in CCS Web Portal is unavailable (grayed out).


Environment



CCS 10.5.1 <= PCU 2012-2


Cause



CCS User's SID was incorrectly compared with that of user groups (without enumerating group membership). The fix will expand the group and compare CCS User's SID with the member user's SID.


Solution



Apply CCS Reporting & Analytics Quick Fix QF20405 to resolve the issue. The Submit Policy for Approval option in CCS Console and Approve policy functionality in CCS Web Portal is now available for CCS users assigned to role with Approve Policies task.

NOTE: QF20405 will be included in Symantec™ Control Compliance Suite 10.5.1: 2012-3 Update when it becomes available.


Attachments

CCS_Reporting&Analytics_v10.5.1_20405_2731900_QF
CCS_Reporting&Analytics_v10.5.1_20405_2731900_QF.zip (259 kBytes)
Readme_CCS_Reporting&Analytics_v10.5.1_20405_2731900_QF.doc
Readme_CCS_Reporting&Analytics_v10.5.1_20405_2731900_QF.doc (59 kBytes)




Article URL http://www.symantec.com/docs/TECH194677


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