How to obtain the service tag of a server which does not have Clearwell installed.
|Article:TECH194743|||||Created: 2012-08-10|||||Updated: 2014-11-07|||||Article URL http://www.symantec.com/docs/TECH194743|
Prior to installation of the Clearwell software, the service tag of the server will need to be known (particularly prevalent on machines where customers install their own hardware).
There are a number of methods to obtain the service tag:
Run the following command from a command line on the server. Execution of this command will require administrative privileges on the server.
Method Two: Physical Device
wmic csproduct get identifyingnumber
Browse to: http://www.dell.com/support/troubleshooting/us/en/19/supportvideos/ShowFavoriteVideo?VideoEmbedCodeParam=VkYmp5NTpXOPX2BeD-SwLtRjQ4Kzq7Hq
This will explain and walk through a video of how to locate the service tag
Note: The service tag label will usually be found on the back panel of the case.
Method Three: Service Tag detection via Dell site
1. Browse to: http://www.dell.com/support/troubleshooting/us/en/555/ProductSelector/Select/Eula?rquery=na
2. Read the Terms - this may involve downloading a a system detection program
3. Click Yes, I agree - Follow the prompts
The Service Tag will be returned.
Method Four: Clearwell is installed
1. Open a command shell
2. Navigate to D:\CW\<version>\bin
3. Type the command
The service tag is returned.
Article URL http://www.symantec.com/docs/TECH194743