How to obtain the service tag of a server which does not have Clearwell installed.

Article:TECH194743  |  Created: 2012-08-10  |  Updated: 2014-11-07  |  Article URL http://www.symantec.com/docs/TECH194743
Article Type
Technical Solution


Issue



Prior to installation of the Clearwell software, the service tag of the server will need to be known (particularly prevalent on machines where customers install their own hardware).


Solution



There are a number of methods to obtain the service tag:

Method One:
Run the following command from a command line on the server.  Execution of this command will require administrative privileges on the server.


wmic csproduct get identifyingnumber

Method Two: Physical Device
Browse to: http://www.dell.com/support/troubleshooting/us/en/19/supportvideos/ShowFavoriteVideo?VideoEmbedCodeParam=VkYmp5NTpXOPX2BeD-SwLtRjQ4Kzq7Hq

This will explain and walk through a video of how to locate the service tag

Note: The service tag label will usually be found on the back panel of the case.


Method Three: Service Tag detection via Dell site

1. Browse to: http://www.dell.com/support/troubleshooting/us/en/555/ProductSelector/Select/Eula?rquery=na
2. Read the Terms - this may involve downloading a a system detection program
3. Click Yes, I agree - Follow the prompts
The Service Tag will be returned.


Method Four: Clearwell is installed

1. Open a command shell
2. Navigate to  D:\CW\<version>\bin
3. Type the command cwst

The service tag is returned.




Article URL http://www.symantec.com/docs/TECH194743


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