Encryption process hangs at 99 %
| Article:TECH194829 | | | Created: 2012-08-13 | | | Updated: 2012-10-26 | | | Article URL http://www.symantec.com/docs/TECH194829 |
Problem
When encrypting a disk, the process hangs at 99 % and you are unable to Resume or Stop and restart encryption.
Environment
Windows 7 64-bit
Standalone client
PGP Whole Disk Encryption 10.2.1 MP1
Solution
Open a command prompt window, change to the C:\Program Files\PGP Corporation\PGP Desktop directory and run the command below:
pgpwde --decrypt --disk 0 --passphrase
Note: In most instances your disk will be Disk 0, but to confirm that is correct run pgpwde --enum
This should allow you to restart the encryption process from the PGP Desktop interface.
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Article URL http://www.symantec.com/docs/TECH194829
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