Encryption process hangs at 99 %

Article:TECH194829  |  Created: 2012-08-13  |  Updated: 2012-10-26  |  Article URL http://www.symantec.com/docs/TECH194829
Article Type
Technical Solution


Environment

Subject

Issue



When encrypting a disk, the process hangs at 99 % and you are unable to Resume or Stop and restart encryption.

 


Environment



Windows 7 64-bit

Standalone client

PGP Whole Disk Encryption  10.2.1 MP1

 


Solution



Open a command prompt window, change to the C:\Program Files\PGP Corporation\PGP Desktop directory and run the command below:

pgpwde --decrypt --disk 0 --passphrase

Note: In most instances your disk will be Disk 0, but to confirm that is correct run pgpwde --enum

This should allow you to restart the encryption process from the PGP Desktop interface.

 




Article URL http://www.symantec.com/docs/TECH194829


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