iOS Payloads do not save on the Silverlight portions of the console

Article:TECH194856  |  Created: 2012-08-13  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH194856
Article Type
Technical Solution



Issue



Trying to save iOS Payloads in the Mobile Management console show a database connection error (can be different error depending on the environment).


Environment



Symantec Mobile Management 7.1 - 7.2 MR1
User Account Control (UAC) enabled on the Management Platform server


Cause



UAC blocks certain communication that the Silverlight console pages need.


Solution



In the current versions, UAC needs to be disabled to access these console areas.

On the Symantec Management Platform server, open the Windows Control Panel, go to User Accounts, User Accounts (Control Panel\User Accounts\User Accounts) and select User Account Control Settings. Move the notify slider down to Never notify. You will be required to reboot the server before the settings are in effect.

Symantec is working on making this work with UAC enabled on future versions.


Supplemental Materials

SourceETrack
Value2713183


Article URL http://www.symantec.com/docs/TECH194856


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