App Center agent login returns error: “An error occurred. Internal Application Error”

Article:TECH194911  |  Created: 2012-08-14  |  Updated: 2013-01-25  |  Article URL http://www.symantec.com/docs/TECH194911
Article Type
Technical Solution


Issue



When attempting to log into the Symantec App Center the following error appears. The login will proceed when going through the process a second time.


Error



 “An error occurred. Internal Application Error”


Environment



The issue is with Symantec App Center and Active Directory.

This applies to version 3.0 and 3.1 of Nukona App Center.

RHEL/CentOS 5.5-5.8 64-bit.


Cause



This issue occurs when a user types in the wrong credentials for Active Directory.


Solution



The user cannot log in with the incorrect credentials and the proper login information will need to be provided to remove this error.


Attachments

Screenshot of device with error.
TECH194911.png (26 kBytes)


Article URL http://www.symantec.com/docs/TECH194911


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