Quantum Dxi67xx unable to detect fibre attached Quantum Scaler tape library to use DirectCopy in Backup Exec 2012.

Article:TECH194943  |  Created: 2012-08-14  |  Updated: 2012-08-14  |  Article URL http://www.symantec.com/docs/TECH194943
Article Type
Technical Solution


Environment

Subject

Issue



Attempting to attached via NDMP a Quantum Scaler tape library that's fibre connected to a Quantum Dxi67xx  VTL fails with error stated below. Quantum Dxi67xx  VTL is detected and operational. The VTL has been configured following guide lines notes 2 through 6 of Backup Exec 2012 HCL - www.symantec.com/docs/TECH175582


Error



"Unable to connect to the NDMP server, or to the remote computer that is configured as a Remote Media Agent, or to the remote computer that is configured for deduplication."


Cause



Quantum Dxi67xx  is enabled.


Solution



Disable the Quantum Dxi6700 FW & IP segmentation so NDMP is able to make a control/detection connection of the Quantum Scaler tape library & use a Quantum created account in PTT not one created in AD. Long term solution, to update the firmware to 2.1.3 or newer.




Article URL http://www.symantec.com/docs/TECH194943


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