Backup job fails with '0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it' even when Logon Account has correct permissions
| Article:TECH194999 | | | Created: 2012-08-15 | | | Updated: 2012-12-06 | | | Article URL http://www.symantec.com/docs/TECH194999 |
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Problem
Backup of all remote servers fail with error below
Error
Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.
The logon account that was provided does not have valid credentials.
Ensure that the user name and password are correct, and then try again.
Solution
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 2898165 |
| Description | Core: Backup job fails with credentials error even when account has correct permissions |
| Source | UMI |
| Value | V-79-57344-39777 |
| Description | Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account. |
| Source | Error Code |
| Value | 0xe0009b61 |
| Description | Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account |
Article URL http://www.symantec.com/docs/TECH194999
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