Gateway Enforcer couldn't get profile in STANDBY mode

Article:TECH195076  |  Created: 2012-08-16  |  Updated: 2012-08-16  |  Article URL http://www.symantec.com/docs/TECH195076
Article Type
Technical Solution


Issue



Symantec Network Acces Control (SNAC) Gateway Enforcers are unable to download a new profile while in Standby mode


Cause



If two Gateway Enforcers in a failover configuration are registered with different SEP managers, the primaryenforcerid that is sent to the manager when requesting a profile update will be incorrect if the Enforcers have registered to different managers.


Solution



When configuring Gateway Enforcers for failover, on the Enforcer console, ensure that both Enforcers have the same SPM IP address.




Article URL http://www.symantec.com/docs/TECH195076


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