beremote.exe intermittently crashes in msvcr80.dll when backing up VMware guest machine
|Article:TECH195172|||||Created: 2012-08-19|||||Updated: 2012-11-27|||||Article URL http://www.symantec.com/docs/TECH195172|
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The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes in msvcr80.dll called from disklibplugin.dll when backing up a VMware guest machine.
The following error is reported in an application event log when the process crashes.
Log Name: Application
Source: Application Error
Date: 8/13/2012 3:31:44 AM
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0x40000015
Fault offset: 0x0000000000006a68
Faulting process id: 0xcd8
Faulting application start time: 0x01cd765ce14d0585
Faulting application path: D:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: f77453d1-e4ab-11e1-a9a9-1c6f65907569
A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.
Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395
AVVI: beremote.exe intermittently crashes in msvcr80.dll called by disklibplugin.dll during AVVI backup
AVVI: Beremote.exe gets crashed intermittently in disklibplusin.dll of VDDK.
AVVI: beremote.exe crashes in msvcr80.dll intermittently during AVVI backup
Article URL http://www.symantec.com/docs/TECH195172