beremote.exe intermittently crashes in msvcr80.dll when backing up VMware guest machine

Article:TECH195172  |  Created: 2012-08-19  |  Updated: 2012-11-27  |  Article URL http://www.symantec.com/docs/TECH195172
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Article Type
Technical Solution

Product(s)

Issue



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes in msvcr80.dll called from disklibplugin.dll when backing up a VMware guest machine.
The following error is reported in an application event log when the process crashes.


Error



Log Name:      Application
Source:        Application Error
Date:          8/13/2012 3:31:44 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0x40000015
Fault offset: 0x0000000000006a68
Faulting process id: 0xcd8
Faulting application start time: 0x01cd765ce14d0585
Faulting application path: D:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: f77453d1-e4ab-11e1-a9a9-1c6f65907569


Solution



A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395


Supplemental Materials

SourceETrack
Value2899197
Description

AVVI: beremote.exe intermittently crashes in msvcr80.dll called by disklibplugin.dll during AVVI backup


SourceETrack
Value2770342
Description

AVVI: Beremote.exe gets crashed intermittently in disklibplusin.dll of VDDK.


SourceETrack
Value2831271
Description

AVVI: beremote.exe crashes in msvcr80.dll intermittently during AVVI backup




Article URL http://www.symantec.com/docs/TECH195172


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