Email contents show garbled characters when previewed (and restored) using the Granular Restore Option (GRO).
| Article:TECH195190 | | | Created: 2012-08-20 | | | Updated: 2012-10-16 | | | Article URL http://www.symantec.com/docs/TECH195190 |
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Problem
When previewing an email message in the Granular Restore Option (GRO), the contents of some messages appear as garbled characters (see Figure 1 for an example). The contents of the message also appears garbled when restoring using GRO.
Figure 1:
Solution
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.
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| Source | ETrack |
| Value | 2903244 |
| Description | GRO: Contents of some emails appear as garbled characters. |
Article URL http://www.symantec.com/docs/TECH195190
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