Issue with messaging gateway appliance when upgrading version
| Article:TECH195343 | | | Created: 2012-08-21 | | | Updated: 2012-08-21 | | | Article URL http://www.symantec.com/docs/TECH195343 |
Problem
Upgrading stand-alone scanner to a newer version that the Control Center causes scanner to disappear from Control Center GUI and cannot be re-added even after upgrading the Control Center version
Cause
Control Center cannot manage a stand-alone scanner which has a newer software version than the Control Center
Control Center loses communication with the scanner which cannot be re-established until the scanner is re-bootstrapped
Solution
Re-bootstrap the standalone scanner and then re-add to the Control Center
Upgrades should always be done first to Control Center appliance and then to stand-alone scanners
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Article URL http://www.symantec.com/docs/TECH195343
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