Status 83 Duplications failed between two appliances

Article:TECH195351  |  Created: 2012-08-21  |  Updated: 2013-09-19  |  Article URL http://www.symantec.com/docs/TECH195351
Article Type
Technical Solution


Issue



Duplications between two appliances are failing with Status 83 errors.

 


Error



Job Details -
08/12/2012 09:47:20 - started process bpdm (pid=8575)
08/12/2012 09:47:20 - Critical bpdm (pid=8575) get image properties failed: error 2060013: no more entries
08/12/2012 09:47:20 - Error nbreplicate (pid=29026) ReplicationJob::Replicate: Replication failed for backup id CLIENT1_1344654647: media open error (83)
08/12/2012 09:47:20 - Replicate failed for backup id CLIENT1_1344654647 with status 83
08/12/2012 09:47:20 - requesting resource @aaaad
08/12/2012 09:47:20 - granted resource  MediaID=@aaaad;DiskVolume=PureDiskVolume;DiskPool=dp_disk_<hostname>;Path=PureDiskVolume;

StorageServer=<hostname>;MediaServer=<hostname>
media open error  (83)

 


Environment



1) Appliance:
     a) model: 5220
     b) version: 2.5
     c) duplications between appliances

 


Cause



Netbackup was expecting to find images for CLIENT1 in CLIENT1 folder located in minicatalog. Image folder CLIENT1 was missing but client1 folder existed with images for both client1 and CLIENT1.

 


Solution



1) On Media server, setup a symlink for CLIENT1 -> client1 in /disk/databases/catalog/2/ folder

    ln -s <target> <new directory name>

2) retest duplication jobs

 




Article URL http://www.symantec.com/docs/TECH195351


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