Web Messenger - Redirected to Login Screen Instead of "Create Your Passphrase" Page
|Article:TECH195358|||||Created: 2012-08-21|||||Updated: 2013-01-14|||||Article URL http://www.symantec.com/docs/TECH195358|
When clicking on Web Messenger passphrase recovery link it redirects to the Web Messenger Login screen instead of "Create Your Passphrase" page to reset your passphrase.
PGP Universal Server 3.2.x through 3.2.1 MP3 (build 4941).
This issue occurs because a current Web Messenger session is currently open while attempting to reset the Web Messenger passphrase.
This issue is now resolved in PGP Universal Server 3.2.1 MP5 and above.
This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com
If upgrading to this version is not immediately possible, the following is the workaround:
In order to reset the passphrase, the user must first close the existing Web browser, and then click on the link, or open a different browser and copy/paste the link into the new browser. Once the link is visited in a browser that does not have any current Web Messenger sessions, the passphrase recovery link will work.
Article URL http://www.symantec.com/docs/TECH195358