Exchange GRT initialization message has truncated text

Article:TECH195373  |  Created: 2012-08-22  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH195373
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Article Type
Technical Solution

Product(s)

Subject

Languages

Problem



When restoring a individual mail message of Exchange server using GRT (Granular Recovery Technology), initialization message will be sent to the owner of the individual mail message. The message text is truncated as follows.

 

Current (incorrect) message:

Symantec Backup Exec for Windows Servers has restored one or more items to your mailbox.  After verifying that all requested items have been restored, you can delete this message. For more information, contact your system administrator and refer to the job history for job

 

Correct message:

Symantec Backup Exec for Windows Servers has restored one or more items to your mailbox.  After verifying that all requested items have been restored, you can delete this message. For more information, contact your system administrator and refer to the job history for job <job_name>.

 

In English edition, only the job name is truncated.

In another language edition, some words following the job name can be truncated.

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com


Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Supplemental Materials

SourceETrack
Value2650569
Description

Exchange GRT initialization message has truncated text


Article URL http://www.symantec.com/docs/TECH195373


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