Archived Distribution Lists show as "Group" objects when viewed in Virtual Vault.
|Article:TECH195410|||||Created: 2012-08-22|||||Updated: 2012-08-23|||||Article URL http://www.symantec.com/docs/TECH195410|
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After archiving Distribution Lists, these objects display with the name "Group", which does not initially provide a differentiation between multiple Distribution Lists when viewed within Virtual Vault.
With Vault Cache\Virtual Vault enabled, archived items are added to the local cached copy of a user's archive. This data is placed in 2 locations; the Metadata Cache file (MDC) and a Content Cache (CC) file. The MDC file contains the metadata and folder structure of the archive and archived items while the CC files contain the complete item. The active Virtual Vault view within Outlook is the MDC file which does not contain all of the properties of the archived items. When viewing Distribution Lists (IPM.DistList) in Outlook, this displays the MAPI property PR_DISPLAY_NAME_W to reference the Distribution List. This MAPI property is not part of the metadata that is added to the MDC file. The result being that all Distribution Lists within Virtual Vault show as "Group".
It is necessary to change the Contacts View in Virtual Vault to the Address Cards/Detailed Address Cards View (Outlook 2007), or Card/List View in Outlook 2010. Then it is possible to add the Subject field/column, which will identify the List.
a. Within Contacts, under Virtual Vault, change the Current View to Address Cards or Detailed Address Cards.
b. Right-click and select Customize Current View...
c. Select Fields and under Select available field from, select All Mail fields.
d. Under Available fields, select the "Subject" field and select Add.
a. Within Contacts, under Virtual Vault, select the View tab.
b. Select Change View then Manage Views...
d. Select the Card or List View and Modify...
- The Card and List Views for Contacts have the option to add additional columns while the Business Card View does not.
e. Select Columns... and under Select available columns from, select All Mail fields.
f. Under Available columns, select the "Subject" field and select Add.
g. Utilizing the Card or List View will provide the Subject, which will differentiate the Distibution Lists.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com .
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
VV - IPM.DistList Message class objects missing Metadata (PR_DISPLAY_NAME_W) when viewed in Virtual Vault
Article URL http://www.symantec.com/docs/TECH195410