beremote.exe on remote server intermittently crashes in bedssql2.dll during SQL consistency check
|Article:TECH195418|||||Created: 2012-08-22|||||Updated: 2012-09-11|||||Article URL http://www.symantec.com/docs/TECH195418|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a remote server intermittently crashes in bedssql2.dll during a SQL consistency check when backing up a SQL server.
The following error is reported in an application event log when the process crashes.
Log Name: Application
Source: Application Error
Date: 2012/08/17 3:46:32 AM
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: beremote.exe, version: 13.0.4164.0
Faulting module name: bedssql2.dll, version: 13.0.4164.0
Exception code: 0xc0000005
Fault offset: 0x00033c61
Do not run a consistency check before a backup, and schedule it to run in the SQL server from outside Backup Exec instead.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com/
SQL: beremote.exe on remote server intermittently crashes in bedssql2.dll during SQL consistency check
Article URL http://www.symantec.com/docs/TECH195418