Deployment Automation Folder for Windows (x64) will not work on Japanese OSs

Article:TECH195520  |  Created: 2012-08-23  |  Updated: 2012-08-23  |  Article URL http://www.symantec.com/docs/TECH195520
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Article Type
Technical Solution


Issue



 Customer encounters such a phenomenon that Automation Folder will not work.


We can reproduce similar phenomenon in house and reproduction procedure is as
follows:

1. Login to Console
2. Select "Actions" tab
3. Navigate "Deployment" -> "Install Automation Folder" -> "Windows (x64)"

Then you will encounter such an error, which states:

= quote =
No Package could be found for the selected Agent policy
= unquote =

This phenomenon does not occur neither with "Windows (x86)" nor "Linux (x86)".
And it's limitted only to "Windows (x64)".

Error



 No Package could be found for the selected Agent policy


Environment



This phenomenon does not happen in English OS.

And problem is observed only in Japanese OS.

Solution



 There is a workaround for this issue and application procedure is as follows:


Repeat procedure described below against following XML files exactly as list order. 

+ XML files (please refer to attachment)

1. "Deployment Automation Folder for Windows (x64) - Install.xml" 
2. "Deployment Automation Folder for Windows (x64) - Uninstall.xml" 
3. "Deployment Automation Folder for Windows (x64) - Upgrade.xml" 
4. "Deployment Automation Folder (x64).xml"  

+ procedure 

$ cd C:\2Inst 
$ move "Deployment Automation Folder for Windows (x64) - Install.xml" tmp.xml 
$ sed -e "s/DS71SP2/newHost/g" tmp.xml > "Deployment Automation Folder for Windows (x64) - Install.xml" 

$ cd C:\Program Files\Altiris\Notification Server\Bin\Tools 
$ ImportExportUtil.exe /import "C:\2Inst\x64\Deployment Automation Folder for Windows (x64) - Install.xml"

Supplemental Materials

SourceETrack
Value2909065


Article URL http://www.symantec.com/docs/TECH195520


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