Enterprise Vault for Domino - Getting 'action canceled' trying to access Enterprise Vault Search

Article:TECH195579  |  Created: 2012-08-24  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH195579
Article Type
Technical Solution

Product(s)

Issue



Users are getting 'Action canceled' after having authenticated to Enterprise Vault Search


Error



Dtrace shows the following:

-----------------------------------------

CArchiveServerExtensionMgr::OnBeforeDbOpenExtended - Path = [C:\Program Files\IBM\Lotus\Domino\data\ev\evdomino.nsf], len = 54
IsEVDB - checking path [C:\Program Files\IBM\Lotus\Domino\data\ev\evdomino.nsf]
CArchiveServerExtensionMgr::OnAfterDbOpenExtended - open DB succeeded for [C:\Program Files\IBM\Lotus\Domino\data\ev\evdomino.nsf] ([0x121])
CArchiveServerExtensionMgr::OnAfterNoteOpenExtended - opened note [0x12a] in DB [0x121]
CArchiveServerExtensionMgr::OnBeforeNoteClose - closing note
Note(0x121, 0x12A) = (EVSSO)|
CArchiveServerExtensionMgr::OnBeforeNoteClose - closed ok
CArchiveServerExtensionMgr::OnBeforeNoteClose - closing note
Note(0x11F, 0x12A) = (EVSSO)|
CArchiveServerExtensionMgr::OnBeforeNoteClose - closed ok
CArchiveServerExtensionMgr::OnBeforeNoteClose - closing note
Note(0x11F, 0x0) = 0x1 (Class)|
CArchiveServerExtensionMgr::OnBeforeNoteClose - closed ok
 


Cause



This could be caused by a corrupted EVDomino.nsf database


Solution



In order to fix this issue it is necessary to repair the Enteprise Vault Domino Gateway binaries following these steps: 

1. Stop all the Enterprise Vault Services

2. Reinstall the Enterprise Vault binaries making sure the 'EVDG' component is selected during the installation

3. Restart the machine if requested

4. make sure all the Enterprise Vault Services are restarted

5. Sign the EVInstall.nsf with the signing user and re-launch EVInstall.nsf against the EVDG server (it is not necessary to modify the forms files)

6. Open the Enterprise Vault Search




Article URL http://www.symantec.com/docs/TECH195579


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