Backups of volume D fail with 'Internal Application Error: Memory Access Violation c0000005'.

Article:TECH195857  |  Created: 2012-08-30  |  Updated: 2014-05-16  |  Article URL http://www.symantec.com/docs/TECH195857
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Article Type
Technical Solution

Product(s)

Issue



Backups of volume D fail with the error listed below when using Backup Exec System Recovery (BESR) 2010.

Backups of other volumes (i.e. C) are successful.


Error



High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of Store (D:\).
Error EC8F03EA: Cannot create a virtual volume image of the selected drive.
Error EBAB03E9: Internal Application Error: Memory Access Violation c0000005:
Application tried to read memory at 00000000. 0xEBAB03E9 (Backup Exec System


Environment



Windows 2008 R2


Solution



This issue is fixed in Service Pack 1 for Symantec System Recovery (SSR) 2013. The note below applies to BESR 2010:

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


Supplemental Materials

SourceETrack
Value2915556
Description

Backups of D failing with 'Internal Application Error: Memory Access Violation c0000005'.


SourceUMI
ValueV-281-3215-6071

SourceError Code
ValueEC8F17B7
Description

Cannot create recovery points for job: Drive Backup of Store (D:\).


SourceError Code
ValueEC8F03EA
Description

Cannot create a virtual volume image of the selected drive.


SourceError Code
ValueEBAB03E9
Description

Internal Application Error: Memory Access Violation c0000005: Application tried to read memory at 00000000.



Article URL http://www.symantec.com/docs/TECH195857


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