DS Web Console can't load, getting "Error Downloading ActiveX Controls" message

Article:TECH196181  |  Created: 2012-09-05  |  Updated: 2012-09-05  |  Article URL http://www.symantec.com/docs/TECH196181
Article Type
Technical Solution

Product(s)

Issue



 After applying Microsoft updates, particularly Microsoft MS12-060 (see http://technet.microsoft.com/en-us/security/bulletin/ms12-060), the DS Web console no longer loads.


Error



 Error Downloading ActiveX Controls


Cause



 Microsoft is aware of this issue, and has written KB 2687441 (see http://support.microsoft.com/KB/2687441) with instructions on how to fix it.


Solution



 According to the Microsoft KB, a registry key needs to be removed and MSCOMCTL.OCX needs to be registered. See http://support.microsoft.com/KB/2687441 for instructions and more information




Article URL http://www.symantec.com/docs/TECH196181


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