After upgrade to RU3 getting servlet exceptions on the report page in CCER GUI

Article:TECH196249  |  Created: 2012-09-06  |  Updated: 2012-09-06  |  Article URL http://www.symantec.com/docs/TECH196249
Article Type
Technical Solution


Issue



After upgrade to RU3 getting servlet exceptions on the report page in CCER GUI


Error



[ServletException in :/jsp/view/renderer
/TaskRenderer.jsp?compID=VIEW_TREE_TASKS
null'


Cause



Issue with password encryption in ERconfig.ini config file


Solution



Remove password encryption in ERconfig.ini config file:

- Stop "Veritas Enterprise Reporter Web Console" service from the Services panel

- Edit ERconfig.ini (default location: C:\Program Files (x86)\VERITAS\VRTSccer\esmweb\webgui\sm\config\ERConfig.ini)

- Change isencrypt=true to isencrypt=false

- Start "Veritas Enterprise Reporter Web Console" service from the Services panel

- Verify that the report page in CCER GUI is working fine




Article URL http://www.symantec.com/docs/TECH196249


Terms of use for this information are found in Legal Notices