Virtual Vault may not be available after installation of the Enterprise Vault Outlook add-in when office language pack is being used

Article:TECH196255  |  Created: 2012-09-06  |  Updated: 2013-07-31  |  Article URL http://www.symantec.com/docs/TECH196255
Article Type
Technical Solution


Issue



When Outlook is configured to use an Office Language Pack, Virtual Vault may not be available after installation of the Enterprise Vault (EV) Outlook add-in.


Error



Enterprise Vault could not add or remove the following Virtual Vaults:  [Vault Name]

Try again later.

Client trace shows:

EVMSPConfig::AddEVMSPService: 0x0
EVMSPConfig::GetEVMSPServiceUID: 0x0
EVMSPConfig::GetEVMSPServices: 0x0
~EVMSPConfig::GetEVMSPServices: 0x0
~EVMSPConfig::GetEVMSPServiceUID: 0x0
EVMSPConfig::GetEVMSPServices: 0x0
~EVMSPConfig::GetEVMSPServices: 0x0
Could not create an instance of Virtual Vault. Verify that EVMSP is correctly configured in MAPISVC.INF: 0x8004010F
~EVMSPConfig::AddEVMSPService: 0x8004010F
HDR:SCHED: ~MetaDataCacheScheduler::AddVVInstance


Solution



This issue has been addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 10.0.3 - Release Details
http://www.symantec.com/docs/TECH193300


Supplemental Materials

SourceETrack
Value2903540
Description

Outlook add-in install does not modify the correct instance of MAPISVC.inf when using a non-english version of Office.


SourceETrack
Value2936696
Description

Changing the Office language settings would sometimes prevent users from setting up and accessing Virtual Vault



Article URL http://www.symantec.com/docs/TECH196255


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