Error messages appear when installing Symantec Endpoint Protection 12.1.2 on Windows 2000

Article:TECH196257  |  Created: 2012-09-06  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH196257
Article Type
Technical Solution


Subject

Issue



One of a number of error messages appears when installing Symantec Endpoint Protection 12.1.2 on Windows 2000.


Error



Any of the following messages can appear:

  • C:\Documents and Settings\Administrator\Desktop\SEP\Setup.exe is not a valid Win32 application.

 

  • Symantec Endpoint Protection Installer Information
    Error 1723. There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DriverCheck, entry: DriverCheck, library: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSI6E.tmp

  • Setup.exe - Entry Point Not Found
    The procedure entry point HeapSetInformation could not be located in the dynamic link library KERNEL32.dll
  • SsaWrapper.exe could not be executed.

Solution



Symantec Endpoint Protection 12.1.2 is not supported on Windows 2000. See the product documentation for complete system requirements information.


Supplemental Materials

SourceETrack
Value2788517


Article URL http://www.symantec.com/docs/TECH196257


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