Error messages appear when installing Symantec Endpoint Protection 12.1.2 on Windows 2000
| Article:TECH196257 | | | Created: 2012-09-06 | | | Updated: 2012-10-25 | | | Article URL http://www.symantec.com/docs/TECH196257 |
Problem
One of a number of error messages appears when installing Symantec Endpoint Protection 12.1.2 on Windows 2000.
Error
Any of the following messages can appear:
-
C:\Documents and Settings\Administrator\Desktop\SEP\Setup.exe is not a valid Win32 application.
-
Symantec Endpoint Protection Installer Information
Error 1723. There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DriverCheck, entry: DriverCheck, library: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSI6E.tmp - Setup.exe - Entry Point Not Found
The procedure entry point HeapSetInformation could not be located in the dynamic link library KERNEL32.dll
- SsaWrapper.exe could not be executed.
Solution
Symantec Endpoint Protection 12.1.2 is not supported on Windows 2000. See the product documentation for complete system requirements information.
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| Source | ETrack |
| Value | 2788517 |
Article URL http://www.symantec.com/docs/TECH196257
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