Error messages appear when installing Symantec Endpoint Protection 12.1.2 on Windows 2000

Article:TECH196257  |  Created: 2012-09-06  |  Updated: 2012-10-25  |  Article URL
Article Type
Technical Solution



One of a number of error messages appears when installing Symantec Endpoint Protection 12.1.2 on Windows 2000.


Any of the following messages can appear:

  • C:\Documents and Settings\Administrator\Desktop\SEP\Setup.exe is not a valid Win32 application.


  • Symantec Endpoint Protection Installer Information
    Error 1723. There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DriverCheck, entry: DriverCheck, library: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSI6E.tmp

  • Setup.exe - Entry Point Not Found
    The procedure entry point HeapSetInformation could not be located in the dynamic link library KERNEL32.dll
  • SsaWrapper.exe could not be executed.


Symantec Endpoint Protection 12.1.2 is not supported on Windows 2000. See the product documentation for complete system requirements information.

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