beremote.exe intermittently crashes in ntdll.dll when restoring VMware guest machine

Article:TECH196283  |  Created: 2012-09-07  |  Updated: 2013-07-29  |  Article URL http://www.symantec.com/docs/TECH196283
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Article Type
Technical Solution


Subject

Issue



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes in ntdll.dll when restoring a VMware guest machine.
The following error is reported in an application event log when the process crashes.


Error



Log Name:      Application
Source:        Application Error
Date:          8/22/2012 6:40:58 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x2ac4
Faulting application start time: 0x01cd80472d88b1db
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 79d79977-ec3d-11e1-bb04-00262d0c1cb0


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)


Supplemental Materials

SourceETrack
Value2918503
Description

AVVI: beremote.exe intermittently crashes in ntdll.dll during AVVI restore job


SourceETrack
Value3029720
Description

beremote crashes on vddkWrapper!vddkWrapper::PutDiskCacheBuffer+ef




Article URL http://www.symantec.com/docs/TECH196283


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