beremote.exe intermittently crashes in ntdll.dll when restoring VMware guest machine
| Article:TECH196283 | | | Created: 2012-09-07 | | | Updated: 2013-03-05 | | | Article URL http://www.symantec.com/docs/TECH196283 |
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Problem
The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes in ntdll.dll when restoring a VMware guest machine.
The following error is reported in an application event log when the process crashes.
Error
Log Name: Application
Source: Application Error
Date: 8/22/2012 6:40:58 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x2ac4
Faulting application start time: 0x01cd80472d88b1db
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 79d79977-ec3d-11e1-bb04-00262d0c1cb0
Solution
Re-execute the restore job after re-starting the Backup Exec Remote Agent service.
Workaround:
1. Stop all Backup Exec services on the Media sever
2. Set the following registry keys to a value of "0"
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\Vmware Agent\Enable Buffered Reads
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\Vmware Agent\Enable Buffered Writes
3. Start all Backup Exec Services
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2918503 |
| Description | AVVI: beremote.exe intermittently crashes in ntdll.dll during AVVI restore job |
Article URL http://www.symantec.com/docs/TECH196283
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