Single Android device has two sets of device information in the Resources list

Article:TECH196318  |  Created: 2012-09-07  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH196318
Article Type
Technical Solution


Issue



You check the Mobile Management Device Management resource list under Manage Mobile Device and notice that one or more Android devices are listed twice.


Cause



This problem occurs when the same device connects to Exchange ActiveSync (EAS) through two different mechanisms. For instance, you can connect to EAS with the Nitrodesk TouchDown 2007 protocols, and also through the TouchDown/EAS protocols in Symantec Mobile Management.


Solution



To prevent the duplication of records, device owners should only configure TouchDown through Symantec Mobile Management.


Supplemental Materials

SourceETrack
Value2919553


Article URL http://www.symantec.com/docs/TECH196318


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