After upgrading to Symantec Mobile Management 7.2 SP1, Android device OS information is displayed as "Unknown"

Article:TECH196323  |  Created: 2012-09-07  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH196323
Article Type
Technical Solution


Issue



You upgrade to Mobile Management 7.2 SP1 from a previous version. When you look at the device report, you see that the operating system for Android devices is listed as "Unknown". The OS information was correctly displayed prior to the upgrade.


Cause



The devices need to send their inventory to the upgraded Mobile Management system before they are listed correctly.


Solution



Wait for the devices to check-in and send their inventories. Inventory information is sent to Mobile Management once a day.


Supplemental Materials

SourceETrack
Value2918207


Article URL http://www.symantec.com/docs/TECH196323


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