After upgrading to Symantec Mobile Management 7.2 SP1, Android device OS information is displayed as "Unknown"
|Article:TECH196323|||||Created: 2012-09-07|||||Updated: 2013-09-09|||||Article URL http://www.symantec.com/docs/TECH196323|
You upgrade to Mobile Management 7.2 SP1 from a previous version. When you look at the device report, you see that the operating system for Android devices is listed as "Unknown". The OS information was correctly displayed prior to the upgrade.
The devices need to send their inventory to the upgraded Mobile Management system before they are listed correctly.
Wait for the devices to check-in and send their inventories. Inventory information is sent to Mobile Management once a day.
Article URL http://www.symantec.com/docs/TECH196323