Vault Cache synchronization may fail with 0x800710DD when user is delegated access to a folder in another user's archive

Article:TECH196327  |  Created: 2012-09-07  |  Updated: 2014-12-12  |  Article URL http://www.symantec.com/docs/TECH196327
Article Type
Technical Solution

Product(s)

Issue



Vault Cache synchronization may fail with 0x800710DD when user is delegated access to a folder in another user's archive.  If the delegate is granted access to the whole archive (not just the folder), the synchronization succeeds.


Error



Client trace:
HDR:SYNC:ARC: Synchronization failed (COM error):: 0x800710DD

DTrace of StorageOnlineOpns:
CSecurityWrapper::CommonRoleAccessCheck : Com Exception HRESULT 0x800710dd
CSecurityWrapper::CheckRoleAccess : Com Exception HRESULT 0x800710dd
CClientIdentity::HasRequiredRoleBasedAccess - An error was returned:0x800710DD
{CClientIdentity::CheckAccess(vSIDS)} (Exit) Status: [Exception occurred.  (0x80020009)]
{CClientIdentity::CheckAccess} (Exit) Status: [Exception occurred.  (0x80020009)]


Solution



This issue is resolved in the following release:

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731 


Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317


Enterprise Vault 9.x
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2880250
Description

Cannot synch delegated archive folder to VC without full access to the archive. Fails with 0x800710DD



Article URL http://www.symantec.com/docs/TECH196327


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