Remote Agent for Macintosh (RAMS) crashes at random intervals during backup.

Article:TECH196397  |  Created: 2012-09-10  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH196397
Article Type
Technical Solution


Issue



Remote Agent for Macintosh (RAMS) is crashing at random intervals during backups. The agent crash is inconsistent (i.e. can occur after 200MB or after 7TB of data has been backed up).


Error



V-79-57344-65297 - The Linux or Unix resource is not responding. Backup set canceled.

Final error: 0xe000ff11 - A communications failure has occurred with a Linux or Unix resource.
Final error category: Resource Errors


Environment



Mac OSX 10.6.4 - 10.6.8


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 

Supplemental Materials

SourceETrack
Value2925981
Description

Mac agent crashing at random intervals during backup.


SourceError Code
Value0xe000ff11
Description

A communications failure has occurred with a Linux or Unix resource.


SourceUMI
ValueV-79-57344-65297
Description

The Linux or Unix resource is not responding. Backup set canceled.




Article URL http://www.symantec.com/docs/TECH196397


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