Unable to restore individual files from GRT enabled backup of VMware guest machine if it is duplicated to tape with hardware encryption

Article:TECH196449  |  Created: 2012-09-10  |  Updated: 2013-07-28  |  Article URL http://www.symantec.com/docs/TECH196449
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Article Type
Technical Solution


Subject

Issue



Unable to restore individual files and folders from a Granular Recovery Technology (GRT) enabled backup of a VMware guest machine if the backup set is duplicated to tape with hardware encryption.  The 'Encryption Key Not Found' error window in the Error section pops up when selecting the hardware-encrypted backup set in the Restore Wizard.


Error




Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value2926185
Description

UI: AVVI: Cannot restore files from GRT enabled backup of VMware machine if duplicated to tape with hardware encryption


SourceETrack
Value3023405
Description

EXCH: "Encryption Key Not Found" during restore selection from of non-encrypted B2D set duplicated to tape with hardware encryption enabled.




Article URL http://www.symantec.com/docs/TECH196449


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