Restore job with VMware agent can fail when using Removable Cartridge Storage

Article:TECH196466  |  Created: 2012-09-11  |  Updated: 2013-04-15  |  Article URL http://www.symantec.com/docs/TECH196466
Article Type
Technical Solution


Subject

Issue



A restore job with VMware agent would fail if all the following conditions were met.

  • Backing up to Removable Cartridge Storage (e.g. RDX)
  • Granular Recovery Technology (GRT) is enabled
  • Incremental or differential backups are used
  • Restoring a vm from the incremental or differential backup set

 


Error



Error Code 1:

Job Completion Status

Final error: 0xe000958f - Failed to get the virtual machine disk details.

Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38287

 

Errors
Restore- VMVCB::\\<vcenter_or_esx>\VCGuestVm\<datacenter_name>\vm\<vm_name> VMVCB::\\<vcenter_or_esx>\VCGuestVm\<datacenter_name>\vm\<vm_name>

Error writing file data.


Error Code 2:

Job Completion Status

Final error: 0xe00084f9 - A communications failure has occurred between the Backup Exec job engine and the Agent for Windows.

Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-34041

 

Errors
Restore- VMVCB::\\<vcenter_or_esx>\VCGuestVm\<datacenter_name>\vm\<vm_name> VMVCB::\\<vcenter_or_esx>\VCGuestVm\<datacenter_name>\vm\<vm_name>

Error writing file data.



 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Hotfix 203574 (TECH203574)
 

 


Supplemental Materials

SourceError Code
Value0xe000958f
Description

Failed to get the virtual machine disk details


SourceUMI
ValueV-79-57344-38287
Description

Failed to get the virtual machine disk details


SourceError Code
Value0xe00084f9
Description

A communications failure has occurred between the Backup Exec job engine and the Agent for Windows


SourceUMI
ValueV-79-57344-34041
Description

A communications failure has occurred between the Backup Exec job engine and the Agent for Windows


SourceETrack
Value2928744
Description

AVVI: Unable to restore a Virtual Machine from incremental backups when using RDX




Article URL http://www.symantec.com/docs/TECH196466


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