Error installing the Symantec Mangement Agent: "Install failed. Error message: Failed to run action: CopyAgentFilesTree"

Article:TECH196494  |  Created: 2012-09-11  |  Updated: 2012-09-19  |  Article URL http://www.symantec.com/docs/TECH196494
Article Type
Technical Solution


Issue



During the manual install of the Symantec Management agent, the following error occures: "Install failed. Error message: Failed to run action: CopyAgentFilesTree"


Error



"Install failed. Error message: Failed to run action: CopyAgentFilesTree"


Cause



This error is due to permissions issues


Solution



Run the install from an elevated command line:

  1. Right click on the CMD window and "Run as Administrator.
  2. Browse to the directory the AexNSC.exe is downloaded to.
  3. Run the command as follows:  AexNSC.exe /install /ns=<SMP Server Name>

This install will complete and the agent should check in with the server within 15 minutes.




Article URL http://www.symantec.com/docs/TECH196494


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