Exchange ActiveSync policies are missing after upgrading Symantec Mobile Management

Article:TECH196495  |  Created: 2012-09-11  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH196495
Article Type
Technical Solution


Issue



You upgrade to Symantec Mobile Management 7.2 SP1 and later find that the EAS policies are missing.


Cause



The config file, symantecEASService was replaced with a new version during the upgrade. This file contains the information about the EAS server.


Solution



Rerun the eas.bat batch file to restore the EAS server information.


Supplemental Materials

SourceETrack
Value2925721


Article URL http://www.symantec.com/docs/TECH196495


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