Cannot download large files from the Symantec Mobile Management Mobile Library

Article:TECH196511  |  Created: 2012-09-11  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH196511
Article Type
Technical Solution


Issue



You cannot download large files from the Mobile Management Mobile Library.


Error



iOS devices display the error message: Could not open this item <name of item>


Cause



The Mobile Mangement Agent has about 10 minutes to run in the background before iOS terminates the Agent and its connection. If the file takes longer than 10 minutes, it will not be downloaded completely.


Solution



Restart the download.


Supplemental Materials

SourceETrack
Value2894828


Article URL http://www.symantec.com/docs/TECH196511


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