Number of items reported on Vault Cache Properties page may show less than expected

Article:TECH196589  |  Created: 2012-09-12  |  Updated: 2013-07-31  |  Article URL http://www.symantec.com/docs/TECH196589
Article Type
Technical Solution


Environment

Issue



Items in cache reported on Vault Cache Properties page may show less than expected when compared with the number of items shown in the vault store usage report for the archvive.  This may occur even when there is plenty of available cache size and the Current status shows Complete.


Cause



This can occur when there is a transient BITS error and multiple content cache databases (.db files) for the same quarter (3 month period).


Solution



This issue has been addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 10.0.3 - Release Details
http://www.symantec.com/docs/TECH19330


Supplemental Materials

SourceETrack
Value2754539
Description

Discrepancies of number of items in Vault Cache


SourceETrack
Value2928785
Description

Discrepancies of number of items in Vault Cache



Article URL http://www.symantec.com/docs/TECH196589


Terms of use for this information are found in Legal Notices