Pushing out WiFi policies through multiple profiles can cause them to go missing on the device

Article:TECH196596  |  Created: 2012-09-12  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH196596
Article Type
Technical Solution

Product(s)


Issue



If a single WiFi payload is configured in Symantec Mobile Management, then pushed out through multiple device policies, it can go missing on the device if one of these policies is removed.


Environment



Symantec Mobile Management 7.x
Apple iOS 5.1 and lower


Cause



This is a problem with how iOS handles policies, as the issue can be duplicated without using Symantec Mobile Management.


Solution



Apple is aware of the issue. As a workaround, when using Symantec Mobile Management to push out a WiFi policy, only push it out to devices once.




Article URL http://www.symantec.com/docs/TECH196596


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