Mailbox archiving may fall behind due to poorly performing SQL queries

Article:TECH196641  |  Created: 2012-09-13  |  Updated: 2012-09-13  |  Article URL http://www.symantec.com/docs/TECH196641
Article Type
Technical Solution


Issue



Mailbox archiving performance may be slower than expected due to certain SQL  queries taking an excessive amount of time. 

DTrace shows delays within CArchivingAgent::GetDeletedItemFoldersList


Cause



A query is executed for each mailbox that is processed as part of an archiving run to list all the folders that have items that were recently deleted. This query can take a long time and cause archiving to fall behind.


Solution



This issue has been addressed by the following 9.0.3 hotfix:
http://www.symantec.com/docs/TECH196642





Article URL http://www.symantec.com/docs/TECH196641


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